Military, Veteran, and Family Services

assist transitioning service members, veterans of all eras, spouses and family members with resource assistance and benefit navigation

The Military, Veteran, and Family Services Department supports the community through careful case management, resource navigation, and financial wellness during challenging life transitions focused on sustainability and resiliency.

Our services are provided at no cost to our clients.

For more information or to schedule an appointment for any of our programs, please call the MVFS Appointment Line at 719-309-4752, or email us:

Supportive Services offers a bridge to sustainability. Our case managers provide short term non-clinical case management. We provide financial and non-financial resources by setting realistic attainable goals and offering support in meeting those goals, through resource connection. These services include but are not limited to:

  • Financial Assistance with essential needs (rent, mortgage, utilities, etc.)
  • Food Security
  • Connection to education partners, legal partners, veteran benefits, and more

Eligibility: Veterans, Military and their Families (regardless of discharge status, era of service, or disability) and Family members.

Contact: To schedule an appointment please call Veteran Family Resources Appointment Line at 719-309-4752

We’re committed to teaching our veterans how “to do money” and achieve a level of financial wellness that allows them to live a financially flexible life. The program focuses on building money management skills through financial education teaching personal finance concepts, financial coaching offering guidance and support, and credit counseling teaching the basics of credit management. We recognize that a contributing factor to a person’s well-being and security is the health of their finances. To support the breadth of those needs, we have partnered with several providers who work directly with veterans and their families on more aspects of managing their financial needs.

Financial Coaching:

Free financial coaching is provided through financial coach, Liz Foster. Support helps change behaviors to achieve personal financial goals. Liz also assists in creating budgets and provides information to better manage personal finances.

Eligibility: Veterans, Military and their Families (regardless of discharge status, era of service, or disability) and Family members. Please call Liz Foster at 719-309-4716 .

Mortgage Education:

Thinking about buying a new home or refinancing an existing one?

Check out these informational videos from one of our partners.

Weekly workshops are FREE
Register Now

The Veterans’ Climb program is piloted by Mt. Carmel Veterans
Service Center in partnership with El Pomar Foundation and is designed to
deliver long-term and intensive assistance to at-risk veterans, through:

  • Case management
  • Supportive services
  • Personalized mentorship
  • Career & technology education programs
  • Employment preparation & acquisition
  • Heath & wellness coaching

Who qualifies?
Program is available to all veterans, primarily those who are:

  • Justice-involved
  • Dealing with an unexpected separation from active duty
  • Facing imminent homelessness


  • Committed to long-term participation for the
    entire length of program
  • Enrollment in educational certificate or degree
  • Consistent communication and documented effort


  • Minimize homelessness
  • Self-sufficiency
  • Reduce recidivism

Eligibility: Veterans, Military and their Families (regardless of discharge status, era of service, or disability) and Family members.

Contact: To schedule an appointment please call the Veteran’s Climb Program at 719-309-4766 .

For more information or to schedule an appointment for any of our programs, please call the VFR Appointment Line at 719-309-4752, or email us:

Meet the Military, Veteran, and Family Services Team

Madison Bell, MSW
Director of Veteran and
Family Resources

Madison is a proud military spouse and has lived in Colorado for a little over a year and a half after living in Florida all of her life. She received her Bachelors in Psychology (BS) from the University of Central Florida in May 2018 and will receive her Masters in Clinical Social Work (MSW) from Florida State University in August 2021. As a Supportive Services case Manager for the Veteran and Family Resources Department, Madison will work hard to advocate for her clients as well as connect veterans, and their families, with the resources that they need. When Madison is out of the office, she is spending time with her husband and son exploring the beautiful state of Colorado that she now calls home.

Andrea Singleton
Supportive Services
VFR Case Manager

Andrea is a proud Navy veteran. Both of her parents served in the Army, her father was a Vietnam vet who received a Purple Heart. Colorado has been her home since the age of 2. She spent 7 years working as a Dental Assistant on Fort Carson. In 2010 she joined the Navy as a Gas Turbine Mechanic and was assigned to a CG-55 Leyte Gulf in Norfolk VA. She returned home to Colorado Springs in 2014, and returned to Fort Carson as a Dental Assistant. She graduated from Colorado State University Pueblo in May 2020 with a Bachelors in Social Work (BSW), and a Bachelors in Sociology. She is currently pursuing a Masters in Social Work (MSW) at Colorado State University Pueblo. When she isn’t busy advocating for clients, or attending college classes, she is spending time with her two daughters.

Donald Mainard, MSW
Veterans Climb
VFR Case Manager - Pueblo
and Colorado Springs
Jonathan Helm
Jonathan Helm, CFP®

Financial Coach


Jonathan graduated from the University of Colorado-Boulder with a Bachelor’s Degree in Business Administration, with an emphasis on Personal Financial Planning. After nearly eight years in Boulder, he decided to join the non-profit world.

As part of Mt Carmel’s Financial Wellness Program, Jonathan works with clients on attaining financial flexibility. This includes one-on-one coaching, workshops, and wrap-around services. He enjoys helping clients put together their financial picture and find opportunities for improvement. With a wide variety of tools and resources, our clients can build money management systems that work for them.

Outside of work, Jonathan spends a lot of time with his dog and is excited to get to know Colorado Springs.

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Kelly White
VFR Intake Specialist

Kelly is a proud spouse to Air Force veteran and has lived in Colorado Springs for eight years.  She has a Bachelors of Psychology from the University of Southern Indiana.  She been working in the social services field since 2004 working with military, seniors, disabled, family and children.  She is excited to work with Veterans and their Families as the Intake Specialist and connecting Veterans and their families to the services they need in the community.  When Kelly is not working she enjoys traveling and spending time with her family.

Alice Miles
Alice Miles
VFR Case Manager

Alice is a dedicated BSW pursuing her MSW at Newman University with an emphasis in Trauma and Specialty in diverse populations. She has a unique background working in Domestic Violence and behavioral therapy with children who have Autism and other learning disabilities.

Currently, she is a certified HeartMath Practitioner and Address Confidentiality Program Application Assistant. Alice is a proud Cherokee woman and Colorado Native who has served her community in Colorado Springs with a diverse background of volunteer experience in addressing food insecurity, serving during the eleventh hour in Hospice, and Tutoring both children and Adults in literacy and navigating college as new or returning students. She recognizes the value of education, and sits on the board of the African American Youth Leadership Conference overseeing Policy & Governance. Her efforts were recognized with a Gold Presidential Volunteer Service Award in 2020.

As a Teen Dating Violence Spokesperson, Alice has devoted her time to educating adolescents and their parents on healthy relationships, personal safety in unhealthy and dangerous relationships, and advocating for underserved populations including Male Victims and Survivors, the LGBTQIA+ Community, and Indigenous peoples. She has conducted agency wide trainings, been featured on the Domestic Violence Podcast, appeared on KRDO13 news, and has been interviewed by the Women’s Human Rights Institute of Korea. Alice’s advocacy was honored by the National Coalition Against Domestic Violence (NCADV) with the 2021 Recognizing (Y)our Resiliency Award.


Alice is pursuing a career in Military Family Life Counseling (MFLC) and has brought her skills and knowledge to Mt. Carmel to serve Veterans and their families. As a Case Manager, she provides diverse resources and wrap-around services to assist clients with navigating through life’s various challenges.


When she isn’t working or serving her community, she enjoys traveling throughout and outside of the country to learn about different cultures, going on adventures, and riding her motorcycle

Michael Baker
VFR Case Manager

Coming soon

I am originally from Washington State and have a BA in Social Sciences. After college, I went into Restaurant Management for about 10 years. I decided it was time for me to serve as my entire family has served in every branch. I served in the Army as 11B (Infantry) for 8 years with two combat tours in Afghanistan. I was stationed with 2nd ID out of Ft. Lewis and then with 4th ID out of Ft. Carson. After I got out, I was a Probation Officer for the State of Colorado where I supervised all Veterans in the 10th Judicial District and ran the Veterans Treatment Court. During my free time, I like to spend it with my 7 year old daughter and my fiancé.