• Full Time
  • Denver
  • Salary: $26.44 - $31.25

Electronic Transaction Consultants, LLC (ETC)

Job Summary:

The role of the Field Maintenance Technician is critical to achieving overall company objectives and as such will be provided with a company vehicle, laptop, tools and appropriate equipment to perform their duties. The incumbent will serve as a team member of the roadside maintenance organization. They will proactively and responsively deliver preventive maintenance as well as failure repairs on ALL toll collection equipment owned and/or operated by the Toll Way. The overall objective is to maintain equipment in such a way that its functionality is always optimized resulting in no adverse impact on traffic flow and/or revenue collection. Maintenance support of configuration, troubleshooting and maintenance of Toll Collection Equipment including but not limited to:

Linux and Windows based PCs
Video cameras, lighting and controllers for Violation Enforcement Systems
Radio Frequency System (RFID Transponders) for Automatic Vehicle Identification Systems
Vehicle Sensors such as Inductive Loops, Treadles, Optical Separators, etc. for Automatic Vehicle Classification Systems
Local and Wide area network equipment
Other task assignments as required
Essential Duties and Responsibilities:

This position includes the following duties. Other duties may be assigned to meet business needs.

Works in extreme weather conditions under general direction with assigned resources to plan, organize, and deliver exceptional field service in a manner that meets or exceeds established service metrics.
Will monitor system performance both on-site and remotely to ensure performance is maintained and optimized within system specifications.
Expected to maintain the highest standards of ethical behavior, strong customer advocacy skills and professional integrity.
Provide responsive field and remote service for all assigned equipment.
Works on a rotation on-call schedule to ensure after-hours support.
Completes routine preventative maintenance on all equipment as defined within the service level agreement.
Maintains timely and accurate service records through the service ticketing system.
Develops technical and product knowledge through various formal/informal training and on-the-job experience.
Properly maintains company provided resources such as service vehicle, computer, equipment and tools.
Experience and Skills:
Required Education and Experience

AA degree in Electronics or equivalent Military training or a combination of training and job-related experience.
Ability to work outdoors in extreme weather conditions.
Ability to successfully pass a Motor Vehicle Records & criminal background check.
Ability to work at heights up to 40 ft utilizing bucket trucks, ladders or other means.
Ability to regularly lift at least 50lbs.
1-2 years maintenance experience of critical large-scale systems.
Maintenance experience in one of the following areas desired:
Toll collection systems
Military Electronics fields such as Avionics, Communication, etc.
PC/Server Service
RFID System Service
Security and Surveillance System Service
Experience with Work Order based maintenance
24/7 on-call experience in a mission critical environment preferred.

Compensation & Benefits

ETC offers a valuable benefits program designed with you and your family’s health and wellness in mind. The following is a non-exhaustive list of some of the benefits offered to FT ETC employees.

Pay Range:  $26.44  – $31.25

Employees are eligible for an annual bonus equivalent to a percentage of their annual salary
10 company-paid holidays

Vacation and sick leave*
401K- ETC employees are eligible to participate in a generous company-sponsored retirement plan with employer match
100% vested within two years
Medical Insurance
Medical premium discount
Dental Insurance
Vision Insurance
Multiple Flexible Spending Account (FSA) options to meet your and your family’s needs
Employer-paid Life Insurance
Short term and long term disability coverage
Employee Assistance Program (EAP)
Legal Shield and Identity Theft Protection
Gym membership discount

To apply for this job please visit etcc.atsondemand.com.